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GENERAL TERMS & CONDITIONS

1. General Terms
 
LOVEADRIA.com (hereinafter: The LA), Kramerg. 3, 1010 Vienna, Austria, Internet Agency provides accommodation services as a middleman between the guest and accommodation/service providers.
The LA is responsible for the information found on its website and for the periods in which a booking is confirmed. Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of force majeure.
 
2. Booking and payment
 
Inquiries and booking of accommodation can be done in person, electronically from our website, or by email directly to the LA or through its partner agency. When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. The customer is required to give all the information necessary to process the booking. Payment must be made in according to the payment options. Tourist tax is NOT included in the price and it is to be paid additionally upon arrival.
 
3. Accommodation price
 
Each accommodation unit listed on our site includes the rates and basic service provided. The owners of accommodation units set the prices and they reserve the right to change them and according to this LA reserve the right to change the published rates.  Should rate changes occur prior to the deposit being paid, the LA is obligated to inform the Customer of these changes. All involved parties accept that the LA reserves the right of changing the rates no later than 7 days prior to the beginning of the service if the following occurred after the reservation confirmation. Should the increase in the price of the paid reservation amount to more than 15 %, the Customer has the right to cancel his/her reservation and is also entitled to a refund without any additional compensation.
The price of the accommodation and services cannot and will not change for any Customer that has already booked and made payment through the LA. If more persons come with the guest than are stated on the voucher during arrive at the accommodation unit, the host has the right to deny the extra guests accommodation or to accommodate all of the guests at extra charge directly made to the host. If the unforeseen circumstances occur, this influences the price,
 
4. Reservation payment
 
Payment method A:
100% of the total price upon booking confirmation
 Payment method B:
30% of the accommodation price according to the confirmed inquiry
70% upon arrival at the destination

5. Categorization and service description

The accommodation units on offer are described according the personal impression of our internal experts of LA, which mostly correspond with the official institutions. The information which the Customer receives at the point of sale does not bind the LA any more than the information posted on the web pages of www.loveadria.com.

6. The Customers’ right to changes and cancellation
 
a) The Customer has a right to cancel his booking and reservation of accommodation. The LA or its partner LA must be informed by the guest of the cancellation by means of e-mail, fax, or postal mail. Since most private accommodation bookings are reserved by deposit, then you can lose only the deposit amount we charged. In situations where we are informed well ahead of arrival and are able to find replacement guests, then it is even possible to get a partial refund of the deposit.
b) For fixed confirmed reservations for private accommodation units, the date on which the written cancellation is received (during the LA's working hours) represents the basis for the calculation of costs as follows:
- For cancellation for more than 30 days before arrival date, 30 % of the accommodation price will be charged.
 
- For cancellation from 29 - 22 days before arrival date, 40% of the accommodation price will be charged,
 
- For cancellation from 21- 15 days before arrival date, 60% of the accommodation price will be charged.
 
- For cancellation from 14 - 8 days before arrival date, 80% of the accommodation price will be charged,
 
- For cancellation within 7 days before arrival date, 100% of the accommodation price will be charged.
 
If the Customer should not arrive at the reserved accommodation until midnight on the day of the beginning of the service, and does not inform the LA or the host of his/her absence or delay, the reservation will be considered cancelled and the expenses calculated according to the terms stated above.
For every cancelled reservation the LA charges a fee of 25 Euro for handling expenses.
In the event the Customer must cancel a reservation within 7 days before the beginning date of the service, the LA offers the Customer the possibility of finding a new Customer /User for the same reservation if possible (this depends on the service provider). In that case, the LA will only charge the actual cost of the passenger change. The new reservation holder accepts all the obligations stated in these General Terms and Conditions.
 
7. The LA right to changes and cancellation of the reservation
 
LA reserves the right to change the reservation in the event of circumstances which cannot be predicted, avoided or removed. A reserved accommodation unit can only be switched with prior notification by the Customer for an accommodation unit in the same category or in a higher category at the price at which the Customer confirmed the reservation. If the replacement accommodation is only possible in a unit in a higher category where the price is 15% more than the price of the paid reservation, the LA reserves the right to charge the Customer the difference and is required to consult with the Customer. In the event that a replacement accommodation unit cannot be arranged, the LA reserves the right to cancel the reservation by first notifying the Customer no later than 7 days prior to the beginning of the service date and guarantees a full refund of the paid amount. If the LA cancels a reservation, the Customer is not entitled to compensation from the LA and the LA is only obligated to refund the amount paid in to the LA's account. If an adequate replacement unit is not available on the day of the commencement of the service, the LA will make an effort to provide the Customer with information on the possibility of an alternative arrangement which is not part of the LA's offer or will refund the Customer for the full amount paid for the reservation.
 
8. Travel Insurance
 
The cost of the trip does not include the travel insurance.  Should the Customer request additional insurance, arrangements can be made at any insurance company.
Before buying insurance the LA strongly recommends each Customer to read the terms and conditions carefully. It is extremely important that you take out Travel Insurance. It is essential that this insurance covers you for involuntary cancellation of your holiday including airfare(s).
 
9. Customer's obligations
 
The customer is required:
- to have valid travel documents,
- to obey customs regulations and currency exchange regulations of the country where the destination is located,
- to obey house rules in accommodation units and to have good relations with the host,
- to produce the confirmation of payment (Voucher received by mail or email) upon arrival,
-  the customer is obligated to check whether a visa is necessary for the country where the destination is located.
Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses. By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.

10. Solving / Handling complaints

Customer can ask for certain compensation for paid services that were not fulfilled. Customer should take up the complaint with immediately with the provider of services in good faith to solve the problem. If the complaint is valid, the Customer must make a written statement, which can be sent to the LA. The LA assumes an obligation to try to solve the complaint or get compensation on behalf of the guest for any unfulfilled services.
The Customer is obligated to cooperate with the LA- representative as well as with the service provider in a well-intentioned manner so that the cause of the complaint can be resolved. Should the Customer not accept the proposed solution which corresponds with the service rendered on the spot, the LA is not obligated to take additional complaints into consideration.
If the problem is not resolved on the spot following an intervention, the Customer is obligated to submit a written complaint along with supporting documents as well as any photographs to support the complaint to the LA by e-mail at info@loveadria.com or to the following address LoveAdria Bomex GmbH, Kramerg. 3, A- 1010 Vienna, no later than 8 days following the return of the Customer from his/her trip. The LA shall only take into consideration fully documented complaints which are received within the 8-day deadline.
Until a decision has been made by the LA, in other words for the duration of the 14 or 28 days after the complaint has been filled, the LA relinquishes the right to involve a third party, the arbitration, publicly disclosing information as well as filing suit. The highest amount of compensation per complaint can amount to the complaint portion of the service and cannot encompass the used portion of the service or the total amount of the service. This excludes the Customer’s right to be compensated for ideal damages.
The LA cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, or crowds, as well as similar situations and events which can result in the dissatisfaction of guest and are not a direct result of the accommodation unit (bad weather, improperly maintained slopes or beaches, crowds, lost or stolen property and the like).
If the Customer has signed an Agreement for an organized trip as a "last minute reservation" (travelling at the last minute), the Guest accepts all of the risks associated with that category which contain uncertain facts which the LA cannot influence. The Customer primarily agrees to the category in question due to the affordable rates/offers and as such is not entitled to any complaints against the LA.
 
11. Note
 
Upon putting down a deposit, the Customer accepts the General Terms and Conditions in their entirety

12. Court jurisdiction
 
The Customer and the LA will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Vienna Court jurisdiction.